This agreement is between Jack Turner, trading as Purple Beagle Digital (“Purple Beagle Digital”, “we”, “us”, or “our”), and the customer (“you” or “your”).

At Purple Beagle Digital, we believe your website is much more than just an online presence – it’s your digital shopfront, your nerve centre, and your brand ambassador working for you 24/7.

Like any valuable business asset, your website benefits from ongoing care and attention to ensure it remains secure, up to date, and performing at its best. For this reason, all websites designed, developed, configured and launched by Purple Beagle Digital include a hosting and maintenance service under the terms below.

1. Service Coverage

This agreement applies to all websites designed, developed, configured and launched by Purple Beagle Digital.

The website hosting and maintenance service includes:

• Website hosting
• Weekly website backups
• Annual domain renewal up to a value of £20 per year (where managed by Purple Beagle Digital)
• Regular website monitoring
• Updating WordPress core files, plugins and themes to maintain security and functionality
• Testing following updates to confirm compatibility and performance, with reasonable corrective actions where required
• Routine website maintenance tasks
• Content updates and website changes requested by you within the allocated monthly support time
• One hour of dedicated support time each month unless otherwise specified in writing

2. Monthly Time Allocation & Rollover

Unused monthly support time will automatically roll over to future months subject to the following conditions:

• Rollover time is capped at a maximum of 5 hours at any one time
• Rolled-over hours may be used for larger updates, development requests, or additional work on your website
• Rolled-over hours must be used during the active term of this agreement
• Unused hours have no monetary value and cannot be exchanged or refunded

3. Additional Work

Requests that fall outside the scope of routine maintenance, exceed the monthly time allocation, or exceed the rollover limit may require additional work.

Any such work will be discussed and quoted separately before work begins and charged at Purple Beagle Digital’s standard hourly rate applicable at that time.

4. Domain Renewals

Annual domain renewal costs up to £20 are included within the hosting and maintenance service.

Where annual domain renewal costs exceed £20, the additional amount will be invoiced separately. We will seek to notify you in advance wherever reasonably possible.

5. Payment Terms

Payments will be collected by Stripe Subscription and will normally be taken on either the 1st or the 15th of each month unless otherwise agreed in writing.

Invoices and payment records will be available through the Purple Beagle Digital Stripe Customer Portal. A link to access the portal will be provided at website launch.

You are responsible for ensuring payment details remain current and valid throughout the term of this agreement.

6. Minimum Term

The hosting and maintenance service is provided with a minimum commitment period of 12 months from the website launch date.

7. Cancellation

Following the minimum 12-month term, this agreement may be cancelled by either party with 30 days’ written notice.

If the agreement is cancelled before completion of the minimum term, Purple Beagle Digital reserves the right to charge a reasonable early cancellation fee.

Any fee charged will be proportionate and may take into account:

• The remaining period of the agreement
• Domain and setup costs already incurred
• Discounts applied as part of the original package
• Work completed but not yet recovered through the agreed payment structure

Any outstanding balances must be settled before website files, domains, access credentials, or other website assets are transferred.

8. Support Requests

Purple Beagle Digital aims to acknowledge support and maintenance requests within 7 days.

Resolution times may vary depending on the complexity, urgency and scope of the work requested.

9. Non-Payment

If payment becomes overdue during the agreement period:

• Website hosting will continue and the website will remain live where reasonably possible
• Essential maintenance required for security and stability may continue
• Website updates, development work, content changes and non-essential support requests may be paused until payment is received in full
• Purple Beagle Digital reserves the right to pursue recovery of unpaid balances through appropriate legal means, including use of the UK Money Claim Online (MCOL) service where necessary

Any costs reasonably incurred in recovering outstanding amounts may also be added where legally permitted.

10. Customer Responsibilities

To help ensure your website continues to operate correctly, you agree to:

• Provide requested content, approvals and information in a timely manner
• Not grant unauthorised access that may compromise website functionality, security or performance
• Notify Purple Beagle Digital of any issues or concerns as soon as reasonably possible
• Where website login access is requested by you or your staff, Wordfence Two-Factor Authentication (2FA) must be enabled and maintained for all applicable accounts to support website security

Instructions for enabling Wordfence Two-Factor Authentication can be found here:

https://www.wordfence.com/help/tools/two-factor-authentication/

Purple Beagle Digital reserves the right to decline or remove login access where minimum security requirements are not maintained.

11. Ownership & Licensing

You retain ownership of all content provided by you, including text, images, logos and other business materials.

Purple Beagle Digital retains ownership of software licenses, themes, plugins, tools and third-party subscriptions purchased or maintained under Purple Beagle Digital accounts.

Where such licenses are necessary for website functionality, continued use of those licenses may depend on maintaining an active hosting and maintenance agreement or obtaining replacement licenses independently.

Ownership of the website itself and any custom work created specifically for your business transfers to you once all agreed fees have been paid in full.

12. Backups & Data

Purple Beagle Digital will perform weekly website backups as part of the maintenance service.

While reasonable care will be taken to maintain backups, we cannot guarantee recovery of all data in every circumstance and recommend customers retain independent copies of important business information where appropriate.

13. Limitation of Liability

Purple Beagle Digital will take reasonable care to maintain and protect your website. However, no website service can guarantee uninterrupted availability or complete protection from security threats, software conflicts, third-party failures or events outside reasonable control.

Purple Beagle Digital shall not be liable for indirect or consequential losses, including loss of revenue, business interruption, or loss arising from third-party software, plugins, hosting services or systems beyond our control.

14. Service Eligibility

Services provided by Purple Beagle Digital are available only to customers and businesses operating within the United Kingdom.

15. Acceptance

By purchasing or continuing to use hosting and maintenance services provided by Purple Beagle Digital, you confirm your acceptance of these terms and conditions.

Contact Details

Jack Turner (Sole Trader)
Trading as Purple Beagle Digital

Email: info@purplebeagle.co.uk
Website: www.purplebeagle.co.uk
Location: 17 Ivy Bank, Witham St Hughs, Lincoln LN6 9FU